Help/FAQ
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Managing the methods I use to access my NZ Dating & Personals account
Click on a question below to view the answer to that question.
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Q.
I'm having trouble signing up on NZ Dating & Personals. What do I do?
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I'm having trouble signing up on NZ Dating & Personals. What do I do?
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A.
Try to sign up from this page. If you still have trouble, though, please feel free to contact us.
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Q.
Why can’t my password be the same as my email address?
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Why can’t my password be the same as my email address?
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Your password is a unique word or phrase that you select. Unlike your email address, your password should not correspond in any way to your identity outside the NZ Dating & Personals community - ensuring that your anonymity is protected until you decide to reveal it.
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Q.
Your system tells me that my email address is already taken. I don't remember signing up with NZ Dating & Personals in the past. How can this be?
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Your system tells me that my email address is already taken. I don't remember signing up with NZ Dating & Personals in the past. How can this be?
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It's possible that you previously signed up with NZ Dating & Personals and simply don't remember. If that's the case, simply verify your email address and birthdate so we can remind you about your account information.
It's also possible that someone else signed up with your email address, in which case you still can sign up by creating a free Web-based email account.
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Q.
Why do I keep receiving a message that my zip code is unrecognized?
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Why do I keep receiving a message that my zip code is unrecognized?
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Please make sure you're entering a valid zip code. If you're sure the zip code you've entered is correct, it's possible that the postal service has recently revised the zip code for your area. If that's the case, please check with your local postal office or mail carrier to verify your new zip code.
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